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Some Common Ways You Can Use Our Support
We have listed below common ways that other clients use our IT Support Services. This will give you an idea of how we can support your business. This list is not complete in any way. If you have support needs that are not shown here, just give us a call.
Scheduled Preventive Maintenance (Recommended)
We recommend this option when setting up your ongoing support agreement. Many things can happen to your computer systems at any given time, but most can be prevented with certain measures.
Using your selected schedule and customized routine, our technicians come On-Site and perform routine tasks to ensure your systems are current and help to prevent or prepare for any problems before they occur.
You can schedule your visits: Weekly, Bi-monthly, or Monthly
Our Maintenance Routine
  • Install Windows updates and patches - Apply protection for any security
  • vulnerabilities
  • Antivirus Maintenance - Ensure your systems are Virus Free
  • Hard Drive Maintenance – Help prevent file system errors before they occur
  • Backup of important files – Keep files backed up in case of Hard Drive failure
  • Address any current issues with any hardware, software, or peripherals
  • Install, upgrade, and configure new hardware, software, or peripherals
  • Any additional custom task**

**We can also add any custom task to your routine based off of your requirements. We are here to support you, so we want to make sure we are doing it the way you want it.
Software Support
  • Windows operating system installation and upgrades
  • PC, Workstation, and Server setup
  • Help with new software selection and licensing
  • Installation of new software
  • Troubleshooting common software issues
  • Email client configuration
  • File and Printer Sharing configuration and setup
Hardware Support
  • CPU, hard drive, and memory upgrades
  • Installation of new hardware devices
  • Troubleshooting existing hardware devices
Network Support
  • Troubleshooting and configuration of network devices and equipment
  • Consultation, design and cost estimation of network expansion
  • Upgrade and/or replace existing network equipment
  • Replace/Add network cabling
  • Firewall and Security setup
  • Virtual Private Network (VPN) configuration
  • Wireless networking setup & configuration
  • Mediation of third-party network related services (i.e. Email, ISP, etc.)
System Administration
  • Customize your Windows Configuration
  • Hard drive maintenance
  • Troubleshooting PC and Server issues
  • System security setup
  • Antivirus Maintenance (update virus definitions, regular scans, virus repair and removal)
  • System backups and recovery
  • Data backups and recovery
IT Strategy Consulting
  • Meet with technical analyst to learn which IT solutions will work best based off of your
  • business objectives
  • Prioritization and implementation guide for recommended solutions
  • Preparation of cost estimates for solutions broken out into implementation phases
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