Individuals must be motivated, be able to demonstrate an ability to work in a team- oriented environment, and contain excellent communication skills. Minimum of 1-3 years related work experience.

Technician must be able to troubleshooting several different types of connectivity, software, email, anti-virus, and various Internet related issues. The ability to give, and be comfortable troubleshooting over the phone is a must.

Must be proficient in:

• Dealing with technical issues with non-technical users
• Ability to develop and document process and procedures
• Excellent troubleshooting skills
• In-depth knowledge of Microsoft Office Products and other common software
• In-depth knowledge of Windows 98/ME/NT2000/XP
• Providing excellent customer service
• Strong Sense of urgency and efficient on calls
• Network troubleshooting skills a plus
• Good Problem Solving and decision making skills

Salary: Competitive based on experience
Employment: Full / Part time
Work Schedule: M-F, some Saturdays 8am – 5pm; except Holidays

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